Refund and Returns Policy

Effective Date: 1/21/2024

Thank you for shopping at Holy Ground Coffee Co. We take pride in the quality of our coffee, tea, smoothies, and food products. Our goal is to ensure that you are completely satisfied with your purchase. Please read the following terms of our Refund and Return Policy.

1. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team on +1 406-439-4500 or email at holygroundmt@yahoo.com within 30 days of receiving your order. Please provide your order number and the reason for the return.

  2. Return Authorization: Once your return is reviewed and approved, you will receive a Return Authorization number and instructions on how to return your product.

  3. Packing and Shipping: Pack the item securely in its original packaging and include your order number, contact information, and Return Authorization number in the package. Ship the item to the address provided by our customer service team.

Please note that the customer is responsible for all return shipping charges, unless the return is due to a defect or incorrect product received.

2. Eligibility for Returns

  • Products must be returned in their original condition: unopened, unused, and with all original materials included.
  • Custom orders or personalized items are not eligible for return.
  • For health and safety reasons, food products, coffee, tea, and smoothies cannot be returned once purchased, unless defective or damaged.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, follow the return process outlined above and specify that you are seeking an exchange in your initial communication with our customer service team.

5. In-Store Returns

For products purchased online but wishing to be returned in person, please visit our store with the product, the original payment method, and the order confirmation email.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

  • Email: holygroundmt@yahoo.com
  • Phone: +1 406-439-4500

We value your business and are here to ensure that your experience with Holy Ground Coffee Co is nothing but the best.

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